We ship worldwide.

Your order will be dispatched within 1-2 business days unless you are buying something in pre-order. In that case, we will hold the other items so we can send it completely. You may request multiple shipments in this scenario to receive your other items sooner by contacting geral@rubenroquejewels.com. 

You can check shipping costs to your country in check-out.

Once your order has been processed you will receive a tracking number and details by email. The average transit times are as follows (please consider extra time for your customs check and don't forget that if you choose an article in pre-order, this time frame starts only after shipment)

Portugal (CTT): 1-5 working days

Worldwide: 7-25 working days

Delivery is made Monday to Friday at the working hours. If you are not at home we recommend an alternative address. If you choose to refuse your order package, you will be responsible for any duties, taxes and/or customs charges that are incurred on the package, and the cost of returning the package to our Portuguese address. This amount will be deducted from your merchandise refund.

                                     

Portugal (CTT) and Worldwide:  Free Shipping on all orders

We are based in Portugal (Europe), so please note that the customer is responsible for the payment of any extra duties, customs, import charges, or taxes imposed by the destination country for delivery. No charges or customs will be applied to orders delivered to countries within the European Union.

Please double check all personal and postage details when completing your order as  Ruben Roque Jewels does not take responsibility for missing packages.